This policy lists what you may not do on Jokerz, in the app, on the website and in the ShoutBox. It is part of our Terms of Use. Breaking it can get content removed and your account suspended or closed. Jokerz is a room full of basketball fans, and we want people to want to be in it.
Be who you are
- Do not pretend to be someone else, including a real person, a team, a company, Jokerz staff or moderators.
- Do not pretend to be a player or a coach, or the agent, family or estate of one. That includes a handle, a photo, a claim, a badge or a message that says or suggests you are. Real players and coaches will only ever be set up through the Jokerz app, never through a message or a link; see how Jokerz contacts players and coaches.
- Give true information when you sign up, including your birth year. Do not sign up if you are under 13.
- Keep one account. Do not buy, sell, rent, trade or share accounts.
Be kind
- Do not harass, bully, stalk, threaten or target anyone. Do not use hate speech or slurs, or attack people for who they are.
- Do not post sexual content, graphic violence, or anything that puts a child at risk.
- Do not share anyone's private information, such as an address, phone number, ID or private photos.
- Keep it clean on air. A ShoutBox shout is read by hosts and heard by the whole audience. No personal attacks, no sales pitches, no music you do not own.
Keep Fan Levels honest
- Make only claims that are true and proof links that are lawful. Do not fake proof.
- No fake vouches. Do not vouch for something you do not know to be true. Do not trade vouches, use extra accounts, or ask strangers or paid people to vouch.
- Do not abuse invites. Email a vouch request only to people you know. Do not send many requests, do not send to people who said stop, and do not use friend, league or vouch invites to spam.
Play fair
- No bots, scripts, scrapers or automated tools.
- Do not use a bug or a glitch for an unfair edge. Tell us instead.
- Do not work with other players to fake scores, rankings or leaderboards.
- Do not try to reverse engineer, break into or probe Jokerz for weaknesses without our written permission. If you find a security problem, please email us.
Do not treat Tokens as money
- Tokens (the gold ones) are earned by playing and are never for sale. They cannot be bought, sold, traded or cashed out.
- Blue Tokens are sold in the app only, through the App Store or Google Play. They pay for ShoutBox airtime, have no cash value and cannot be sold, traded or cashed out.
- Do not buy, sell, trade, give away or advertise Tokens, Blue Tokens, accounts or picks anywhere outside the app, and do not help anyone else do it.
- Do not advertise or ask for real money games, cash prizes or paid picks in Jokerz.
- Never ask anyone for their Apple or Google password, a sign in code, or money. Jokerz will not.
Do not break the service
- Do not overload, disrupt or get around the limits and the access controls of Jokerz.
- Do not send viruses or code that can harm Jokerz or other people's devices.
- Do not break the law, or use Jokerz in a place where it is not allowed.
How to report something
- A fan: open their fan card, tap the menu, then Report this fan, pick a reason and send. You can also Block them there.
- A shout: in the ShoutBox feed, tap the flag on the shout, pick a reason and send.
- A claim on someone's profile: open the claim and tap Report this claim.
- An email that said a friend asked you to vouch: use the "report" link at the bottom of the email, or the "stop" link to stop all of them.
- Anything else or you cannot reach the app: email support@playjokerz.com with what you saw and where.
Reports are private. We never tell a person who reported them.
What we do
A person reads each report. Depending on what we find, we may remove content, take down a badge or a claim, warn you, mute or limit features, suspend or close an account, and, for the worst cases, tell the authorities. We act on reports of objectionable content within 24 hours, and we look at every other report within two business days. We may act without a report, and we do not have to tell you the reason where it would put someone at risk. If you think we made a mistake, email support@playjokerz.com and we will look again.