We collect what Jokerz needs to run the game: who you are, what you play, what you choose to share and what you buy. We do not sell your information. We do not show ads in the app and we do not track you across other companies' apps or websites. The app has no analytics or crash reporting tool in it.
You can see and change your profile in the app, and you can delete your account in the app: Account, then Delete account at the bottom. You can email us at support@playjokerz.com for anything else.
1. Who we are and what this covers
Jokerz is run by Sacred Blue Studios Inc., an Ontario, Canada company ("we", "us", "Jokerz"). This policy covers the Jokerz iOS app (and the Android app when it is offered), the website at playjokerz.com, the emails and push notifications we send, and the Jokerz Podcast and ShoutBox. We are the one who decides how your information is used, which privacy laws call the controller.
Jokerz is for people 13 and over. The ShoutBox and buying anything are for people 18 and over. See "Children" below.
2. What we collect
Signing in and your account
Sign in with Apple or Google. The app offers both; the website offers Google. We receive your email address (Apple may give us a private relay address instead of your real one), the name your Apple or Google account shares, and an account identifier from Apple or Google. We never see or store your Apple or Google password.
Your birth year. We ask for it when you set up your account and use it only for the age limits (13 to play, 18 to buy or use the ShoutBox). We do not ask for your full birthday.
Your handle. The @name other fans see. It is public. Your real name is not shown in the app unless you make it your handle.
A Jokerz user ID. A random string we give your account. It links your plays, your purchases and your settings.
Your fan card and profile
Where you are from (a city and region you type; it is not your device location, and the app never asks for location permission), up to three social handles you choose to add, your favorite players and team, and a photo you choose or a card picture.
A card look setting (Classic, Asian, South Asian, White, Latin or Surprise me) for the drawn characters on your cards. The names are skin tone and heritage labels, so it can count as sensitive information. We use it only to pick which artwork you see, we never use it for anything else, and you can change or clear it any time in Account.
Whether your fan card is private (you, your followers and your league mates) or public (anyone with the link). It starts private.
Fan Levels
Your answers to the Fan Levels questions (your team, how long you have been a fan, how you watch), your claims with the notes you write and any proof links you add, how many friends have vouched, and your level and badges. Each claim and badge has its own setting: Private, Friends only or Public. Jokerz staff may open a proof link you add to review it.
Height (optional). If you choose to add it, we store it in whole inches. It is used only to adjust how athletic claims are scored (a dunk counts a little more at 5 foot 10 than at 6 foot 5), it never earns points by itself, and it is private unless you choose to show it. It is deleted with your account and never sold.
What you play
Your Starting 5 lineups, Magic Hand calls, league hands and results, your scores and rankings, your Tokens and your achievements. This includes the nightly rankings overall and by the country, region and city you gave us.
Leagues you join or make, who is in them, and the invites you send or get.
Who you follow, who follows you, who you block, and the reactions you leave.
The ShoutBox, your voice and your words
You must be 18 or over. Recording starts only when you tap record, and the app asks for microphone permission the first time. A shout is either your recording or text you type that one of our hosts reads out. You can add a city, social handles and a photo.
Every shout is checked before it can air. Recordings are screened by an automated tool (Google Gemini) and then reviewed by our team. Text shouts are checked by our filters and our team. Words of a text shout are sent to our voice provider (ElevenLabs) to turn them into a host's voice.
If a shout airs, it is published in an episode on our podcast feed, on YouTube and on playjokerz.com, with the name, city and handles you gave. See the Terms of Use for the license you give us when you send one.
Photos
The app asks for camera and photo library access only when you tap to add a picture (your fan card photo, or a screenshot with feedback). Only the image you pick is uploaded. We do not read the rest of your photos, and the app never reads your contacts.
Feedback and support
When you send feedback we keep the message, its type, an optional screenshot and a few facts about your app: the app version and build, your phone model and system version, the screen you were on, your sport and your language. We also keep our replies and our own notes about it. Emails you send to support@playjokerz.com are kept in our mailbox.
Purchases
Blue Tokens and Jokerz Pro are sold only in the app, through the Apple App Store (and Google Play on Android). Apple or Google takes the payment. We never see or store your card number.
Our purchase partner RevenueCat sits between the app and the store. It receives your Jokerz user ID, what you bought, when, in which store and for what price, and it tells our server so we can add your Blue Tokens or turn Pro on. We keep a record of each purchase and your Blue Token balance and history.
Apple and Google keep their own records of what you bought under their own privacy policies.
Until September 30, 2026 the website also sold Blue Tokens and Pro through Stripe. Stripe still holds the records of those older payments.
Notifications and your device
If you allow notifications, we store a push token for your phone (it comes from Apple's push service, or Google's on Android), a random ID for this install of the app, and which of the notification switches you have on. You can turn each one off in Account, Notifications, or in your phone's Settings.
Email
We send a welcome email, a goodbye email when you delete your account, league and friend invites, emails about Fan Levels vouches, and, only if you turn it on in Account, Email, a results email after each night. The results email has a one click unsubscribe link. We send no marketing email. We send email through SendGrid.
Technical information
Our servers (Google Cloud and Firebase) record requests with your IP address, the time and any errors, so we can keep the service running and stop abuse.
The app has no analytics tool, no crash reporting tool, no advertising and no tracking. It does not ask to track you.
The website uses Google Analytics and Firebase Analytics to count page views and the steps of signing up. If you are signed in we send them your Jokerz user ID (the random string, not your name or email). We honor your browser's Do Not Track setting for these. The website can also show ads served by Google AdSense when we turn them on; Google may set cookies for that, and you can manage them at adssettings.google.com. Jokerz Pro removes the ads on playjokerz.com. The website uses cookies and browser storage to keep you signed in and remember your settings.
The website loads fonts from Google Fonts and shows our videos through YouTube's player (youtube-nocookie.com). Those companies receive your IP address when the page loads.
3. Friends you ask to vouch
In Fan Levels you can ask a friend to vouch for a claim by typing their email address. If you do, this is what happens to that person's information.
Before we send anything, you confirm that you know the person and that Jokerz will email them your @handle, your note and the claims you picked.
The friend gets one email from us. It shows your @handle, your note, the claims, and a button to look at them. It has a link to stop all vouch emails from Jokerz and a link to report an email sent by mistake. If they do not know you, they can ignore it and nothing happens. To vouch, the friend signs in with Google. They do not need the app.
We never email the same address more than once in a day, you can remind a friend no more than once every three days while the link is open, and the link stops working after 14 days.
We keep the address you typed while the request is open. To make "stop" keep working we keep a one way scrambled copy of the address (a hash), not the address itself. When you delete your account, the addresses you typed are deleted with it.
A friend who wants their address removed, or who wants to know what we hold, can write to support@playjokerz.com from that address.
4. How we use it
To create and secure your account and keep you signed in.
To run the games: deal your cards from real box scores, score your hands, keep leagues and rankings, and pay out Tokens.
To show your fan card and rankings the way you chose.
To run the ShoutBox: screen shouts, air the ones we approve and send you a notice when yours plays.
To process your purchases and turn on Blue Tokens and Pro.
To send the notifications and emails above.
To answer your feedback and requests.
To keep people safe: check ages, review reports, stop spam, fake claims, impersonation and cheating, and keep a record of actions our staff take on accounts.
To measure and improve the website (the analytics above).
To follow the law and defend our rights.
We do not use your information for advertising to you in the app, and we do not sell it.
5. What other people can see
Your @handle and your picture show on leaderboards, in leagues and next to your shouts.
Your fan card, your claims and your badges show to the people you allowed: private, friends only or public, item by item. Where you are from shows on a public card.
Public Starting 5 nights, shares and the pages at playjokerz.com/hand and /s exist only when you publish them, and you can unpublish them any time.
If your fan card is public and your hand is the top public hand of a night, our shows (the Jokerz Morning Show and others) may say your @handle and where you are from. They never use your real name, your email or a photo of you.
Reports are private. We never tell a person who reported them.
6. Who we share it with
We do not sell your information and we do not share it for advertising. We use these companies to run Jokerz. Each one handles your information only to do its job for us.
Google (Firebase and Google Cloud): sign in, our database, file storage, the servers that run the app, and logs. Google Gemini screens the audio of a ShoutBox recording. On the website, Google Analytics, Google AdSense, Google Fonts and YouTube.
Apple: Sign in with Apple, the App Store and push notifications.
RevenueCat: in app purchases and subscriptions.
SendGrid (Twilio): sending our emails.
ElevenLabs: turning approved text shouts, and our hosts' scripts, into voice.
ImprovMX: forwards mail sent to our playjokerz.com addresses to our inbox, so your emails to us pass through it.
Stripe: only for the older website payments described above.
We may also share information when the law requires it, to protect someone's safety, to stop abuse or fraud, or if Jokerz is sold or merged (the new owner would have to follow this policy). We may share counts and trends that do not identify anyone.
7. Your choices in the app
Edit your profile (photo, handle, where you are from, social handles): Account, then Edit fan profile.
Who sees your fan card: private or public, in Edit fan profile. Each Fan Levels claim and badge has its own setting, and a master switch hides all badges.
Height and Fan Levels answers: change or remove them in Fan Levels.
Card look: Account, Card art.
Notifications: Account, Notifications, and your phone's Settings.
Email: Account, Email (the results email is off unless you turn it on).
Block or report someone: the menu on their fan card. Unblock in Account, Blocked people.
Unpublish a share: from the share, Settings or your fan card.
Microphone, camera and photos: your phone's Settings. The app asks only when you use the feature.
Delete your account: Account, then Delete account at the bottom.
8. How long we keep things
Your account information and play history stay while your account is open. We delete them when you delete your account (next section).
Purchase records are kept for 7 years because tax and accounting law requires it. When you delete your account we take your name, email and user ID off them first.
ShoutBox recordings and transcripts that are rejected or never used are deleted after about 30 days. A shout that airs stays in the episode.
Reports about a person, and records of actions our staff take on accounts, are kept for as long as we need them for safety, legal claims and fairness. They are not shown to other fans.
Emails to support and feedback are kept until you delete your account (feedback) or for as long as needed to help you (email).
Server logs are kept for a short time by our hosting provider.
9. Deleting your account
You can delete your account yourself, in the app or on the website, with no email needed. The steps are on the account deletion page. In short: deleting erases your profile, fan card, picks, leagues, shouts, Tokens and Blue Tokens, and frees your @handle.
Some things stay, and we say so before you confirm: purchase records without your name for 7 years; episodes that already aired with your shout (your name, city, photo and handles are taken off our records); league standings kept as bare scores so other members' history still adds up; and reports filed about a person. Deleting your account does not cancel an App Store or Google Play subscription; cancel that in your store settings.
10. Your rights and how to use them
You can ask us to:
Tell you what we hold about you and give you a copy. There is no download button yet, so email us and we will send your information in a common file format.
Correct anything wrong. Most of it you can fix yourself in the app.
Delete your information. Use the in app delete, or email us if you cannot sign in.
Stop a use you did not agree to, such as email, or take back a consent you gave.
Move your information to another service, in a common file format.
Email support@playjokerz.com from the address on your account, or sign in and use the app. We may ask you to confirm it is you. We answer within 30 days (45 days if the law of your state allows it and we need more time). We will not treat you worse for using a right.
If you are not happy with our answer, you can complain to your privacy regulator. In Canada that is the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in Quebec, the Commission d'accès à l'information.
11. Canada, the United States, the EU and the UK
Canada. We follow the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, in Quebec, the Act respecting the protection of personal information in the private sector. We collect information with your consent, which you give when you sign up and when you choose to share something. You can withdraw consent by deleting what you shared or your account, though some features may then stop working. Our person in charge of personal information is reachable at support@playjokerz.com. We send email under Canada's anti spam law: every nightly email has an unsubscribe link, and a vouch email has a stop link.
The United States. People in California, Virginia, Colorado and other states with privacy laws can know what we collect, get a copy, correct it, delete it and opt out of sale or of sharing for targeted advertising. We do not sell personal information, and in the app we do not share it for advertising. On the website, Google AdSense may show ads using cookies (see section 2); you can control those at adssettings.google.com. The categories we collect are: identifiers (email, user ID, push token, IP address); information you create (profile, content, recordings, photos); commercial information (purchases); internet activity (website analytics); approximate place (the city you type, and IP address); and, if you choose, height and the card look setting, which we treat as sensitive. Use section 10 to make a request.
The EU and the UK. Jokerz is made for people in the United States and Canada. If the EU or UK law still applies to you, our reasons for using your information are: to give you the service you asked for (your account, your plays, your purchases); your consent (notifications, optional email, photos, the optional height and card look, and showing things publicly); and our legitimate interests in keeping Jokerz safe and working. You also have the rights in section 10, the right to object, and the right to complain to your data protection authority. Section 13 explains transfers outside your country.
12. Children
You must be 13 or older to use Jokerz. We ask for your birth year first. If it shows you are under 13, we stop and delete the account straight away. We do not knowingly collect information from anyone under 13. If you think a child under 13 is using Jokerz, report them in the app (the report reason "seems under 13") or write to support@playjokerz.com, and we will delete the account.
Buying Blue Tokens or Pro, and the ShoutBox, are for people 18 and over. The app shows the shop only to accounts whose birth year makes them 18 or over, and our servers check it again every time the ShoutBox is used. If you live in Quebec and are under 14, the law needs a parent or guardian to agree to our collecting your information; ask them to write to us at support@playjokerz.com before you sign up.
13. Where your data goes
We are in Ontario, Canada. Our servers, and most of the companies in section 6, are in the United States, so your information is stored and processed there and may be reached by US authorities under US law. Where the law asks for it, we rely on the contracts and safeguards that these providers offer for moving data across borders. By using Jokerz you understand your information will be handled in these places.
14. Security
We protect your information with encryption in transit, sign in handled by Apple and Google, access rules in our database so people can read only what they are allowed to, limits on which of our staff can see what, and a log of staff actions on accounts. We also ask recent sign in before deleting an account. No system is perfect. If there is a breach that puts you at real risk, we will tell you and the regulator as the law requires. Please keep your Apple or Google account secure.
15. Players, coaches and likeness
Jokerz shows the names and public statistics of real basketball players and teams, and drawn artwork of some players. If you are a player, a coach, or the estate or agent of one, and you want your picture replaced with the generic silhouette, want to ask us about how you appear on Jokerz, or want to claim your profile, write to support@playjokerz.com. We aim to switch a picture to the silhouette within 48 hours of a request. We will never ask you for a password, a sign in code, a photo of your ID or money by message, and we will never contact you first with a link. See how Jokerz contacts players and coaches.
16. Changes to this policy
We may update this policy. The date at the top says when it last changed. If a change is important, we will tell you in the app or by email before it starts. If you keep using Jokerz after a change starts, that means you accept it.
17. Contact
Sacred Blue Studios Inc., Ontario, Canada. Email support@playjokerz.com. We read it ourselves, and we aim to answer within a couple of business days. Privacy requests have a 30 day limit (section 10). You can also write from the app: Account, then Feedback.