Last updated October 12, 2026
Email support@playjokerz.com. Jokerz is a small team, and a person reads every message. We aim to reply within two business days; it can take longer on game nights and holidays. Privacy and deletion requests are answered within 30 days at the latest.
To help us help you faster, write from the email address on your account, tell us what you were doing, what happened, and your phone model if you can. Never send us your password or a sign in code. We will never ask for either.
The app uses Sign in with Apple or Google. The website uses Google. There is no Jokerz password. Use the same Apple or Google account each time, because that is what your Jokerz account is attached to.
You may have signed in with a different Apple or Google account than before (Apple's "Hide My Email" gives each app a different address). Sign out and try the other one. If that does not fix it, email support@playjokerz.com with the email addresses you might have used and your @handle.
An account can be switched off for breaking the rules, or because it was deleted. Email support@playjokerz.com and we will tell you which.
In the app, tap the Tokens pill at the top of Today (or your avatar, then Bag), then "Get Blue Tokens". You must be 18 or over. Blue Tokens are sold only in the app. The website sells nothing. See Purchases and refunds.
Give it a minute, then open the Bag and tap Restore purchases. Make sure you are signed in to the same Jokerz account you bought with. If they still are not there, email support@playjokerz.com with the receipt from Apple or Google (the order number in the store's email). We will sort it out.
It asks the store for your past purchases and turns Jokerz Pro back on if you have it (for example, on a new phone). Blue Token packs are added to your Bag when you buy them and do not need restoring.
Jokerz Pro renews until you cancel it in your store. We cannot cancel it for you, because the store owns the subscription.
Cancel at least 24 hours before the period ends. You keep Pro until the end of the period you paid for. Deleting the app or your Jokerz account does not cancel it.
Refunds are handled by the store that took the payment: Apple at reportaproblem.apple.com, Google Play through your order history. The full rules are on Purchases and refunds.
You can do it yourself in the app: avatar menu, Account, then Delete account at the bottom. The account deletion page has every step, what goes and what stays. If you cannot sign in, email support@playjokerz.com from the address on the account.
In the app: Account, then Feedback. Choose Bug, Idea, Question or Praise, write to us, and attach a screenshot if it helps. It sends a few facts about your app (version, phone model, the screen you were on) so we can find the bug. We reply inside the app, and send you a notification if you allow them. You can also email support@playjokerz.com.
Open the fan's card, tap the menu, then Report this fan (or Block them). In the ShoutBox, tap the flag on a shout. Reports are private, a person reads each one, and we never tell the person who reported them. Read the Acceptable Use Policy for what we act on. Someone who seems to be under 13, or pretending to be a player or coach, has its own reason in the list.
To see what we hold, correct it or delete it, see the Privacy Policy, section 10, or email support@playjokerz.com.
If you are a player, a coach, or the estate or agent of one, and want a picture changed or removed, or want to ask how you appear on Jokerz, email support@playjokerz.com. For partnerships and press, write to the same address and put "Partnership" or "Press" in the subject. See also how Jokerz contacts players and coaches.
Our address again, for copying: support@playjokerz.com. Sacred Blue Studios Inc., Ontario, Canada.