Purchases and Refunds

This page is part of our Terms of Use. "We" means Sacred Blue Studios Inc.

1. What Blue Tokens are

Blue Tokens are a virtual item in Jokerz. You buy them in the app and spend them on ShoutBox airtime, which puts your take in front of the hosts and, if they pick it, on the air. Blue Tokens are not money. They have no cash value, you cannot withdraw or sell them, and you cannot give them to another person or trade them for anything. You get a personal, limited right to use them in Jokerz while your account is open. You do not own them.

2. What Blue Tokens are not

• They are separate from Tokens. Tokens (the gold ones) are earned by playing and count on the leaderboard, and are never for sale. Blue Tokens cannot be turned into Tokens and Tokens cannot be turned into Blue Tokens. Blue Tokens never show on a leaderboard.
• They never buy an advantage in a game. Starting 5, Magic Hand and leagues are free to play. Blue Tokens are not needed to enter one and do not change any card, score or rank.
• They are not a prize. We never pay out money or anything of value in exchange for Blue Tokens.

3. How you pay

Every purchase is made in the Jokerz app through the Apple App Store (or Google Play on Android), using the payment method on your store account. The store shows the price, including any tax it adds, before you confirm. The store, not Jokerz, takes the payment and keeps the card details, so the store's own terms also apply. We never see your card number. You must be 18 or older to buy. The app shows the shop only to accounts that are 18 or over, and the stores have their own age rules.

Prices are set in the store and may differ by country. We may change the price of a pack or of Pro for future purchases; a change never affects Blue Tokens you already hold.

4. No expiry

Blue Tokens you buy do not expire, and using them costs no fee.

5. Refunds

Blue Token purchases are final once the Blue Tokens are in your Bag, except where the store's refund rules or the law where you live give you a right to a refund. Ask the store that took the payment:

• Apple: reportaproblem.apple.com, or on your iPhone Settings, your name, then Media and Purchases.
• Google Play: your Google Play order history, or Google Play Help.

If the store refunds a purchase, we take back the Blue Tokens that purchase gave you, as far as they are still in your Bag. If you have already spent some on the ShoutBox, we cannot take back what was aired or reviewed, and your balance never goes below zero. A shout that we do not air is refunded to you in the Blue Tokens you paid with.

If something went wrong with a purchase (you paid and the Blue Tokens did not arrive), first open the Bag in the app and tap Restore purchases, then write to support@playjokerz.com with the store's receipt or order number. See Support.

6. Jokerz Pro

Jokerz Pro is an auto renewing subscription bought through the App Store (or Google Play). The price and the length (for example, per month) are shown in the app before you buy. It renews each period until you cancel. Payment is charged to your store account when you confirm the purchase, and again at each renewal.

• To cancel, use your store's subscription settings at least 24 hours before the current period ends. On an iPhone: Settings, your name, Subscriptions, Jokerz Pro (or apps.apple.com/account/subscriptions). On Android: Google Play, your profile, Payments and subscriptions, Subscriptions (or play.google.com/store/account/subscriptions). The Bag in the app also opens your store's manage screen.
• You keep Pro until the end of the period you paid for.
• Deleting the Jokerz app or your Jokerz account does not cancel the subscription. Cancel it in your store settings.
• Pro adds 100 Blue Tokens to your Bag each day while it is active, removes ads on playjokerz.com and gives early access to new game modes. Those Blue Tokens follow every rule on this page, including no expiry.
• We do not refund part of a Pro period. The store's refund process applies.

7. Closing your account

If you delete your account, your unused Blue Tokens are deleted with it and cannot be brought back. We keep a record of your purchases, with nothing on it that names you, for as long as tax law requires (7 years). If you live in Quebec, you may ask us for a refund of the unused balance of Blue Tokens you paid for when you close your account: write to support@playjokerz.com before you delete it.

8. Changes and problems

We may change what a pack or Pro includes for future purchases. A change never takes away Blue Tokens you already hold. For any problem, write to support@playjokerz.com and include the store's receipt.